Posted in Blog Entries:, Digital PR, Media, Social Media, Traditional PR on July 29th, 2010
By Craig

… Except for viewers in Scotland. That old phrase used to strike terror into people watching the TV in seventies and eighties (normally on BBC 1) as you would get a description of a great live football game, film or TV show and they you would hear “except for viewers in Scotland” and you’d get Gaelic or something.

And watching the recent video put online (and below) by Simply Zesty, an Ireland-based online PR and social media firm I’m wondering if all this does is show the digital divide up more than anything. More after the video.

YouTube Preview ImageLovely video with some interesting factoids but two things bother me:

  1. Where did the numbers come from? If it’s a survey, how many people/businesses were sampled?
  2. Those figures are heavily skewed towards England. London alone skews the percentages.

There are whole parts of Scotland where you can – theoretically – access the web but even something as 2.0 basic as watching a YouTube video without stutters or pauses is impossible. There are incredibly large parts of the country where something as basic as a 3G or phone signal is equally impossible.

Now in 2009 I organised the Scottish leg of the Digital Britain Unconferences and it was mooted there that in many parts of large cities even like Glasgow, broadband sign-up is only at around 33% (National Statistics show that Scotland in 2009 had the lowest penetration of online access with only 62% of the population able to access the internet).

Which, in turn, can be seen as a partial explanation for why businesses in Scotland have a slight reluctance to engage online – if with basics like a website.

But the next time you see someone going ‘we’re all on the interwebs’ just pause and ask if everyone really is. Equally, ask if everyone needs to be on there.

The point of this post isn’t to be digitally dismissive, it’s a reality check but also to remind the digital advocates that not everyone wants to be all-singing all dancing online. Some do – businesses and individuals – and we should help them, but we should never make others feel pressured into being online.

And similarly, those who go ‘digital marketing is the only way in the future! Billboards and newspapers are dead’ should remember that you should never have your eggs all in one basket if you want to do the maximum good or ROI from your digital work.

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  • JasonWassell

    I think you are right about the divide. There is a great desire for those of us with an interest in social media to be talking about the UK becoming a digital nation. Yet I think there is enough research out there to question that. And it is not just about divide between Scotland and England. Age and class come into it.

    I had a look at the Ofcom research back in May (my blog http://bit.ly/bGRtpt) when a client of mine was worried that Government information in their area of interest (health) was being put online for patients to find. My particular interest was whether people had access in their homes, because you really don’t want to be researching diseases in an internet cafe.

    And the Ofcom report suggests that across the UK about 29% of the public didn’t have access in their home.

    Of more interest to me, that number increases when you are talking about older people (40% of those 55-64 didn’t have access) and people from poorer backgrounds (about 52% didn’t have access in social classes DE). And 70% of them without access said they had no intention to ‘signing up’ within the next year.

    There are some great opportunities on the interweb, particularly if we want to reach a younger more affluent audience. But we also need to recognise the gaps.

  • Liz Taylor

    Craig, a really thought-provoking post. I would whole-heartedly agree with you that the with no credited research ( looks like a composite of data) other than the Facebook numbers, and that the skew is London centric – probably lareg parts of England too would not recognise the figures. The key, I feel, is to understand one’s target markets and integrate social media into the marketing mix – rather than to throw away everything that we know and start again!
    Carefully thought through, relevant campaigns always win out ahead of jumping on the latest media bandwagon

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